Performance Based Contracting - 8 Step Process

The following 8-Step approach has been developed for the structured development, review and implementation of a Performance Based Contracting (PBC) Framework:

  • Step 1 - Conduct Business Case Analysis (BCA);
  • Step 2 - Define the Outcomes;
  • Step 3 - Define the Performance Measures;
  • Step 4 - Set Performance Levels;
  • Step 5 - Specify the Performance Regime;
  • Step 6 - Specify the Incentive Regime;
  • Step 7 - Contractual Framework to Support the Performance Management Framework (PMF);and
  • Step 8 - Conduct review of the viability of the PMF.
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